Chile regulator issues RG advice for players following gambling rise

Chile's gaming regulator - the Superintendencia de Casinos de Juego - has unveiled a series of safety guidelines for players in response to a rise in gambling across the Latin American country.


The new Decalogue of Good Practices of Responsible Gaming, which has been developed jointly by the Responsible Gaming Corporation and the Superintendence of Gaming Casinos, seeks to advise and guide players to ensure they gamble responsibly.

Tips for players include: “When you play, choose to play for entertainment and not to win. Remember that you cannot influence game results. Solve your problems before playing; if you play to evade them, you might forget them for a while, but the problems will still be there.”

The guidelines were introduced to the public at a media conference, and came as it was revealed that casinos brought in gross gaming revenue of $25.5m in July 2021.

“This decalogue seeks to give recommendations to those who attend the game rooms with the aim of promoting a healthy and preventive game,” said the Responsible Gaming Corporation and the Superintendence of Gaming Casinos in a statement.

“This decalogue is part of the execution of a project that the Superintendence has in the field of responsible gambling, which is born from the increase in gambling in the country and the institutional conviction to contribute in an integral way to the industry, understanding that this is a problem that goes far beyond gambling casinos and therefore requires a global and medium-term perspective.”

The figure of $25.5m in gross gaming revenue in July was up sharply on the $3.8m recorded in June, with many more facilities having reopened due to a relaxing of COVID rules. The July figure was just 58% of the total from July 2019, although it was, in real terms, 91.1% of the daily income obtained by the casinos that were open in July 2019.

202,569 people were registered to have entered the 20 casinos in July 2021, which represents only 42.4% of those received in July 2019 by those casinos. Some restrictions remain on numbers allowed in facilities due to COVID-19 rules.

The number of self-exclusions among the population has increased by 62% since the service was revamped in 2019, now standing at 1,579.